suits, mediation set to give teeth to consumer laws
Consumers in India will be able to initiate
class-action lawsuits and also opt for mediation under the new Consumer
Protection Act 2019, which gives legal teeth to claims for damages over
defective products or poor services.
suits, a legal tool widely used in western consumer markets such as the US,
enable one individual complaint of a faulty product or service to be treated as
an “interest group” of other people in similar circumstances.
type of legal suit can be invoked to recall an entire batch of faulty products
based on a single complaint. If one lot of a consumer item, such as mobile
phones or cars, has a common defect, a single complaint can trigger the recall
through “class action”.
affairs ministry is in the process of finalising an apex investigative
authority under an agency called the Central Consumer Protection Authority
(CPPA), which will take up class action suits exclusively.
“The agency will start functioning in first week of April. Most of
the set up is almost ready,” said a government official who asked not to be
“A faulty medicine causing damage to a large section of people is
a fit case for class-action suits. Instead of multiple of claims coming to
court, a single case can be a more efficient way of dealing with the problem,”
said Sriram Panchu, a Chennai-based lawyer, who specialises in mediation.
“The new law expands the scope of consumer protection by
introducing two new concepts, namely product liability and product recall.
Moreover, it defines the consumer and manufacturer for the first time. It also
covers online transactions,” said Maurice Fernandez of the Bangalore-based
Citizens’ Collective for a Safer Marketplace.
Feb 25, 2020, Zia Haq, Hindustan Times, New Delh
Industry specific Regulatory Authorities in India : RBI(Banking), CCI(Monopoly & Oligopoly), RERA( real estate), TRAI ( telecom rates)
Regulation of airfares through CCI
The ministry, which will soon make operational an economic cell to monitor domestic airlines' pricing mechanism, is looking at forwarding reports to CCI to take corrective action in the event of discrepancies in airfares.
Civil Aviation Minister Ajit Singh said: "The airfare monitoring cell is ready and will soon be commissioned under the aegis of the ministry. The economic cell would analyse data on tickets sold by airlines under different price buckets and make the information public to bring in transparency in airfare pricing. In case there are discrepancies, it would be referred to CCI."
He clarified the ministry would not attempt to regulate fares and would continue to allow airlines to determine fares based on market dynamics. However, if discrepancies surface in ticket prices from an analysis of data by the economic cell, it would be reported to CCI for commensurate evaluation and action.
The ministry would access data on all the tickets sold by different carriers under various price brackets and then analyse the data to give an indication of exactly how many tickets were sold under each price slab. The airfare monitoring cell will help keep in check random increases in fares and predatory pricing in the aviation industry by making it mandatory for airlines to disclose data on fuel charge and taxes being levied on tickets. This will help the government keep a tab on the correlation between seats available, prices offered, taxes levied and the final pricing of air tickets to consumers.
Available data would be made public to inform consumers of how airlines arrived at the final pricing of an air ticket.
Senior ministry officials said, though airlines claimed to follow a dynamic pricing model at present, there was no mechanism to know whether the tickets in the lower price band had been sold or not. Besides, there were no set criteria to determine the price bands under which tickets were sold. The economic regulator would closely monitor the parameters in ticket pricing, they added.
Currently, there is no regulatory mechanism to monitor pricing mechanism of airlines. The Directorate General of Civil Aviation asks airlines to disclose the components in airfare structure on receiving complaints of predatory pricing but does not have the power to take corrective action.
Consumer Protection in Real Estate